Technical Trainer to Westermo UK

This is a great opportunity to join Westermo, a company where you can make a difference to society, training customers to use products designed for mission critical industrial applications.

Westermo is a leading supplier of Industrial Data Communications equipment to the world market. Sales are conducted through our offices in key markets in Europe, North America and Asia, as well as through distributors and OEM customers worldwide. Development and manufacturing takes place in Sweden, Switzerland and Ireland. Westermo was founded in 1975 and now has a turnover in excess of £60M.

Westermo is a rapidly growing international company, in recent years the group has acquired a number of companies, thriving at the forefront of cutting-edge technology. Westermo develops and manufactures robust data communications equipment used in mission critical installations and harsh industrial environments. Our main markets are within utilities and the transportation sector.

Westermo UK was founded in 1995 offering local sales and support to customers in the UK and Ireland and is based in Southampton.

Responsibilities: Technical Trainer

Westermo UK is a company which prides itself in delivering first class technical support services to its customers. As well as delivering customer training the Technical Trainer will be a part of the technical support team and provide support to customers to backup other team members at busy times.

Customer Training

To provide customer training on Westermo products & technologies. Delivering both standard courses prepared by Westermo head office as well as bespoke training to meet customer requirements. Courses may be delivered at Westermo’s UK premises, customer premises, a third-party venue or online.

Prepare and maintain training equipment in good working order. Ensure that training material is ready for courses and is of high quality.

Liaise with Westermo HQ to improve standard materials. Create own materials for bespoke customer courses.

Sales and promotion of Westermo training

Support salesmen in selling training courses. Helping to set pricing for bespoke courses.

Ensure training website is up to date with available courses.

Promote training courses both internally and externally using the support of the marcoms team.

Ongoing knowledge development of technical and product skills

Provide telephone and email technical support to customers and internal staff when not training and provide cover when other members of the team are unavailable.

Occasional beta testing of new software and product firmware releases and new functions.

Create and maintain documentation on the connectivity and configuration of products e.g. application notes for customers and internal engineering notes.

Qualifications

Westermo are looking for a professional with a technical background and a strong knowledge of IP routing and Ethernet Switching. 

A degree level qualification in a technology based subject and/or a Cisco CCNA would be advantageous.

Useful attributes and knowledge

  • An outgoing personality with the ability to network with customers and colleagues.
  • An ambition to learn and progress.
  • Able to work effectively alone but also as part of a team.
  • Knowledge of industrial applications – SCADA, PLC, HMIs, Drives etc.
  • An understanding of industrial data communications.
  • Previous experience within infrastructure markets, such as utilities and transport.
  • Good IT literacy – confident with Microsoft Office 365 and ability to use digital communications (email, Teams, LinkedIn, etc) in a business environment.
  • Ability to create professional documentation. 


In return, we offer:

Great opportunities for personal development, motivated and competent colleagues, mature and caring leadership, good benefits and challenging and stimulating work. With our focus on a healthy and fun workplace with several regular company and team activities, we offer an environment where you can perform and enjoy!

 

Basic information:

Location: Southampton

Job type: Full time

Employment contract: Permanent

Expected starting date: During 2021

Last day to apply: October 3rd

For further information please contact:

Manager Alan Bollard; alan.bollard@westermo.com

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Southampton, United Kingdom

Westermo Industrial Switches & Data Communications
SO31 7GA Southampton Directions sales@westermo.co.uk +44 1489 580585 View page

At Westermo;


  • We respect each other and recognize everyone's contribution

  • We play to win, and we play fair

  • We openly share knowledge and are curious to learn from others

  • We think reliability and robustness in everything we do

Already working at Westermo?

Let’s recruit together and find your next colleague.

email
@westermo.com
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